Step 1: Input Collection
The algorithm collects six inputs: company size, industry vertical, current phone system, primary pain point, required integrations, and budget range. These inputs are not equal in weight. Industry vertical and required integrations have the highest influence on provider scoring because they most strongly differentiate provider fit. Company size is the second-highest influence because providers perform differently at different scales.
Step 2: Variable Processing
Each provider is scored against 47 variables across five categories: reliability (uptime SLA, historical performance, redundancy architecture), compliance (HIPAA, SOC 2, PCI DSS, industry-specific certifications), integration depth (specific integrations with verified bidirectionality vs. basic click-to-dial), support model (24/7 availability, dedicated account management, response time SLAs), and total cost at the stated company size and budget.
Step 3: Match Score Generation
Each provider receives a match score from 0-100 based on how well their variable scores align with the inputs. The score is not a simple average. Inputs that are highly predictive of provider fit (industry, integrations) have higher weighting than inputs that are less differentiating (general budget range). The top three scoring providers are returned as the match result.
Step 4: Human Verification
The algorithm is good at narrowing the field from seven providers to three. It is not designed to make the final decision. A VoIP specialist reviews the algorithm output against factors that cannot be captured in a six-question quiz: your existing contracts, hardware inventory, team workflow specifics, and negotiation opportunities. This human verification step is what turns a good algorithm recommendation into a confident final decision.
See the Algorithm in Action
Run the 6-question matching flow and see your top 3 providers with match scores and reasoning.
Run the Algorithm →